General Order Information
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We only accept one discount code per order. If you are using a discount code from a sale that states final sale, all items are final sale. Please be sure to apply your discount code before checking out to assure you receive the discount!
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If an item is sold out, please fill out the form next to the size that is sold out so that you will be notified if we restock the item. We do not restock everything as we launch 50-60 new arrivals each week and each clothing item has 300+ pieces. Items like denim, shoes and or very popular items ...
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I Didn't Receive An Order Confirmation
As soon as you place an order with us, you will receive a confirmation email/receipt. If you did not receive your order confirmation, please double check your spam and or junk folder. If you are unable to locate your order confirmation email, your email address could be wrong or misspelled. If yo... -
I Need to Make a Change to My Order
If you have not received shipping confirmation, we should be able to adjust your order with no problem. Please call us at 419-203-1209 for quicker assistance. We are open Monday-Friday 10am-5pm EST. -
I Received the Wrong Order/Product
We hope this never happens but for the rare occasion it does, please contact us and we will get this taken care of immediately! -
If you live in the area, we offer local pickup at our warehouse. We are located at: 108 S. Zimmerman Avenue Van Wert, OH 45891 Please give us a call at 419-203-1209 when you are on your way or here and we will run it out to you if you wish! Please note that we are open for pickup Monday-Friday 10...
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My Order Was Damaged In The Mail
We offer MOD Shipping Protection at checkout that will help protect your package in transit. If you paid for shipping protection and have a damaged, lost or stolen package - please click here. If you did not pay for the MSP, please reach out to your local post office/carrier. USPS and UPS are ab... -
What Do I Do If An Item I Washed Shrunk?
Please know that once an item has been washed, the item is now considered final sale. Please read all wash instructions on each item you receive prior to washing. If an item says hand wash only, please follow this carefully. We do not recommend putting it on your delicate cycle of your washing ma... -
Monday, Tuesday, Wednesday, Thursday, Friday. Our warehouse team works long 8-10 hour shifts Monday-Friday and we allow them to have every weekend off unless deemed necessary. Our warehouse is not replying to emails and fulfilling orders during the weekend!
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If you did not receive your shipping confirmation via email, please login to your account to access your information by clicking here. A tracking number from USPS or UPS will be associated with your order once shipped. If you chose in store pickup, the area with the tracking number will show our ...
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Please login to your account by clicking here. You should be able to track your package with the tracking number associated with your order. If you live in Ohio, please double check that you did not choose "in store pickup" as your shipping method. You should be able to follow all scans to track ...